Return policy

Thank you for shopping at Suposetan.com. We want you to be completely satisfied with your purchase. If for any reason your order does not meet your expectations, you may return eligible items as outlined below.

1. Return Eligibility

To be eligible for a return and/or refund:

You must initiate your return request within 30 days of the delivery date.
Items must be unused, unwashed, and in their original condition.
All original tags and packaging must still be attached.
You must provide proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Please note that the following items cannot be returned:

Final sale or clearance items
Items marked “non-returnable” on the product page
Gift cards
Personalized or custom-made products
Products that show signs of wear, washing, or damage

3. How to Initiate a Return

To start a return:

Contact our customer support team at:
📧 info@suposetan.com
Provide your order number, the item(s) you wish to return, and the reason for return.
Once your return request is approved, we will send you return instructions and return address.

Do not ship items back without approval, as unauthorized returns may be refused.

4. Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item.
We recommend using a trackable shipping service and purchasing shipping insurance — we are not responsible for lost or damaged return shipments.

5. Refunds

After we receive and inspect your returned items:

We will notify you by email whether your return is approved.
If approved, your refund will be processed to your original method of payment, typically within 5–10 business days.
Please note that original shipping costs are non-refundable, unless the return is due to our error (defective or wrong item).

6. Exchanges

We do not offer direct exchanges.
If you need a different size, color, or style, please return your original item for a refund and place a new order.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item:

Contact us within 7 days of delivery.
Provide your order number and clear photos of the issue.
We will review and respond with next steps — this may include a prepaid return label or replacement at no additional cost.

8. Return Review

Returned items are inspected to ensure they meet the above conditions.
If items do not meet eligibility requirements, the return may be rejected or subject to a restocking fee.