Shipping policy

Thank you for shopping at Suposetan. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from www.suposetan.com.

By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

• All orders are typically processed within 1–3 business days (excluding weekends and holidays) after your payment is confirmed.

• You will receive a shipping confirmation email once your order has shipped, including a tracking number if available.

• Orders placed on weekends or holidays will generally be processed on the next business day.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times vary based on destination, shipping method selected, and package size/weight.
Shipping charges are calculated at checkout and displayed before you complete your purchase.

Shipping fee is 7.95, free shipping for orders over $200

Estimated Delivery Times (subject to change):

Delivery times are estimates only and may vary due to carrier performance, customs processing, or external factors beyond our control.

3. Tracking Your Order

• Once your order has shipped, we will send you an email with a tracking number (when available).

• Please allow 1–3 business days for tracking information to become active on the carrier’s system after shipment.

4. Customs, Duties & Taxes

• For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.

• These charges are the responsibility of the customer and are not included in the price of the merchandise or shipping cost.

5. Shipping Delays & Lost Packages

• Delivery timelines are not guaranteed.

• We are not liable for delays caused by carriers, customs, weather, natural disasters, strikes, or other events outside our control.

• If your package is marked as delivered but you have not received it, please first check with your local post office.

• In the event of confirmed lost packages, contact us so we can assist with a claim.

6. Incorrect Shipping Information

• Please ensure the shipping address you provide is accurate and complete.

• We are not responsible for shipments delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

• If a package is returned to us for an incorrect address, additional shipping charges may apply for reshipment.

7. Shipping Restrictions

• Certain products may not be eligible for shipping to specific countries due to local laws or carrier restrictions.

• If an item cannot be shipped to your address, we will notify you and help find an alternative solution.